RoMan Customer Survey

861 47th Street SW, Grand Rapids, MI 49509 • Phone (616) 530-8641 • Fax (616) 530-8953

This will only take a few minutes of your time and is very important to us.
Directions: Check the appropriate response (Much better » Much Worse) then check each item's level of importance by circling 1 (most important) to 4 (least important). Continue comments at the bottom of the survey.

Importance
Most . . . . . . . . . Least

Works hard to understand your needs and wants:

Much better Better Worse Much Worse

1 2 3 4

Ensures problems are solved if they occur:

Much better Better Worse Much Worse

1 2 3 4

Senior Managers are easily accessible:

Much better Better Worse Much Worse

1 2 3 4

Range of products offered:

Much better Better Worse Much Worse

1 2 3 4

Ability to customize products to meet your needs:

Much better Better Worse Much Worse

1 2 3 4

Provide sizing assistance and application engineering:

Much better Better Worse Much Worse

1 2 3 4

Standard lead time / delivery performance:

Much better Better Worse Much Worse

1 2 3 4

Hot / expedited delivery performance:

Much better Better Worse Much Worse

1 2 3 4

Product quality:

Much better Better Worse Much Worse

1 2 3 4

Product reliability:

Much better Better Worse Much Worse

1 2 3 4

Ability to repair / recondition make or model:

Much better Better Worse Much Worse

1 2 3 4

Cost of repairs:

Much better Better Worse Much Worse

1 2 3 4

Is RoMan's ISO certification important to you:

Yes No

1 2 3 4

Compared to your other vendors, RoMan's prices are:

Higher Lower Same

1 2 3 4

Do you consider your company an . . .

OEM / Machine Builder Sales Rep. Distributor End User

Does your company use contract labor?

Yes No

Are you aware of RoMan Engineering Services (RES)?

Yes No

Would you like information about RES?

Yes No


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Thank you for your time and continued support.	For Office Use Only
	Review Date:
	Initial: / / / / F-8210-01 Revision 3 (110308)