RoMan Customer Survey

861 47th Street SW, Grand Rapids, MI 49509 • Phone (616) 530-8641 • Fax (616) 530-8953

This will only take a few minutes of your time and is very important to us.
Directions: Check the appropriate response (Much better » Much Worse) then check each item's level of importance by circling 1 (Most Important) to 4 (Least Important). Continue comments at the bottom of the survey.

Compared to all of your suppliers, RoMan . . .

Importance
Most . . . . . . . . . Least

Works hard to understand your needs and wants:

Much better Better Same Worse Much Worse

1 2 3 4

Ensures problems are solved if they occur:

Much better Better Same Worse Much Worse

1 2 3 4

Senior Managers are easily accessible:

Much better Better Same Worse Much Worse

1 2 3 4

Range of products offered:

Much better Better Same Worse Much Worse

1 2 3 4

Ability to customize products to meet your needs:

Much better Better Same Worse Much Worse

1 2 3 4

Provide sizing assistance and application engineering:

Much better Better Same Worse Much Worse

1 2 3 4

Standard lead time / delivery performance:

Much better Better Same Worse Much Worse

1 2 3 4

Hot / expedited delivery performance:

Much better Better Same Worse Much Worse

1 2 3 4

Product quality:

Much better Better Same Worse Much Worse

1 2 3 4

Product reliability:

Much better Better Same Worse Much Worse

1 2 3 4

Ability to repair / recondition make or model:

Much better Better Same Worse Much Worse

1 2 3 4

Cost of repairs:

Much better Better Same Worse Much Worse

1 2 3 4

Is RoMan's ISO certification important to you:

Yes No

1 2 3 4

Compared to other vendors, RoMan's prices are:

Higher Lower Same

1 2 3 4

Do you consider your company an . . .

OEM / Machine Builder Sales Rep. Distributor End User

Does your company use contract labor?

Yes No

Are you aware of RoMan's other divisions?

Yes No

How likely are you to recommend RoMan to others?

Very Likely Somewhat Likely Maybe Unlikely

If you would like more information on The RoMan Family of Companies visit www.romanmfg.com


	Name:	Company:

	E-Mail:	Phone:

	Comments:


Thank you for your time and continued support.	For Office Use Only
	Review Date:
	Initial: / / / / F-8210-01 Revision 4 (11/10)